Unlike a power outage, which is unplanned, a planned service interruption is an intentional interruption of service for a set period of time for system maintenance purposes.Īll persons must take the necessary steps to mitigate damage that may be caused by a planned service interruption or power outage. It includes the power outages and scheduled interruptions that are currently underway. See our outage status definition list to learn what the status of your outage means. If your outage isnt shown, call 1 800 BCHYDRO (1 8) or HYDRO (49376) on your mobile or report it online. Hazard Alert Icon Multiple Hazards Service Boundary Line Service Area Boundary. Our interactive map assists you in finding information about your power supply. The service status by region report indicates the number of customers without power in each region of the province. Outage map Report an outage Lost power Check the outage map to see if were aware of the outage. The areas identified on the maps and the time when service is expected to be restored are approximate, as is the rest of the information (cause, number of customers without power, etc.). While Hydro-Québec updates the information on outages and planned service interruptions on the maps and in the service status by region report, it cannot guarantee the accuracy or content of this information, including when service is expected to be restored.Ĭertain outage areas may not be listed on the maps. It is the responsibility of local occupants to protect their property. Under no circumstances shall Hydro-Québec be held liable for any use of or inability to use the information on the maps or service status by region report. It is presented based on the time zone to which the device is set.
Storms and extreme weather events can create safety hazards you should be aware of. You may also choose the outages by county option to see a list of estimated time of restorations, or ETRs, in your county. When a storm is on the way or outages are possible, make sure youre ready. Outage Map Open Map Our interactive map is updated every 5 minutes and provides regional power restoration information. You can also call us at 80 and use our automated system or speak to a Customer Service Representative (CSR). Helpful information to prepare you for an outage or storm situation. The information provided by the power outages information service is approximate. Use our interactive Outage Map to see the extent of outages statewide, along with updates about restoration in your area.